Terms of Service

Last Updated: March 27, 2025

1. Acceptance of Terms

Welcome to YasLimo. These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and transportation services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

2. Service Description

YasLimo provides luxury transportation services in the United Arab Emirates. Our Services include but are not limited to:

  • Booking luxury vehicles for transportation
  • Scheduled and on-demand ride services
  • Airport transfers
  • Corporate transportation services
  • Special event transportation

3. User Accounts

You may create an account to use certain features of our Services. When you create an account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.

We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.

4. Booking and Cancellation

4.1 Booking Policy

When you book a ride through our Services, you agree to provide accurate pickup and drop-off locations, contact information, and other details necessary to complete your booking. We will make reasonable efforts to provide the Services as booked, but we cannot guarantee availability of specific vehicles or drivers.

4.2 Cancellation Policy

You may cancel a booking subject to the following conditions:

  • Cancellations made more than 24 hours before the scheduled pickup time will receive a full refund.
  • Cancellations made between 12-24 hours before the scheduled pickup time will incur a 50% fee.
  • Cancellations made less than 12 hours before the scheduled pickup time will not be refunded.

We reserve the right to cancel a booking in case of unforeseen circumstances, technical issues, or force majeure events. In such cases, we will provide a full refund or reschedule your booking at no additional cost.

5. Payment Terms

By booking our Services, you agree to pay all fees and charges associated with your booking. Payments must be made using one of our accepted payment methods. All fares are in UAE Dirhams (AED) and include applicable taxes unless otherwise stated.

For certain services, we may require a deposit or pre-payment. The fare estimate provided at the time of booking is based on the information you provide and may change based on actual ride conditions, such as route changes, waiting time, or additional stops.

6. User Conduct

When using our Services, you agree to:

  • Comply with all applicable laws and regulations
  • Treat our drivers and staff with respect
  • Not engage in any illegal, harmful, or disruptive behavior
  • Not damage our vehicles or property
  • Not use our Services for any unauthorized or illegal purpose

We reserve the right to refuse service to anyone who violates these conduct guidelines.

7. Limitation of Liability

To the maximum extent permitted by law, YasLimo and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Services
  • Any conduct or content of any third party on the Services
  • Any content obtained from the Services
  • Unauthorized access, use, or alteration of your transmissions or content

Our total liability for any claims arising under these Terms shall not exceed the amounts paid by you to YasLimo for the Services giving rise to the claim.

8. Indemnification

You agree to defend, indemnify, and hold harmless YasLimo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any third-party rights.

9. Intellectual Property

The Services and all content, features, and functionality thereof, including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof, are owned by YasLimo, its licensors, or other providers of such material and are protected by United Arab Emirates and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as generally and ordinarily permitted through the Services according to these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Abu Dhabi, United Arab Emirates, and you consent to the personal jurisdiction of such courts.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

12. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: info@yaslimo.ae
  • Phone: +971 2 666 9991
  • Address: Abu Dhabi-Mussafah M9- ADbuild Building- Office 7
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